FAQ

Current Status

UPDATE: We offer in store shopping & online ordering for pickup and delivery within Sarnia & Point Edward.

In Store

You can shop in store between 10:00 am - 6:00 pm (Tues-Fri) and 10:00 am - 5:00 pm (Sat) with a maximum of 4 customers inside at any time.

IN STORE FAQ

Am I able to bring in my own containers?

Yes! When you enter the store you will be asked wipe down the outside of your containers with a bleach solution. Your containers must be clean AND dry in order to fill them. We will inspect your containers and weigh them.

Do you accept donation jars?

Generally yes, however please check with us before bringing them as sometimes we have too many and will temporarily pause accepting jars. We accept clean glass jars only. We can not accept pump bottles or laundry bottles.  Donation jars are free to use and have been run through our commercial sterilizer.

Can I fill my own containers?

Yes! Funnels are mandatory for filling food items into your own containers to create a barrier between your container and our bins. Scoops are also single use per customer and item. Once you use a scoop please place it in the labelled dirty bin. Staff will continue to fill the following items that are clearly marked in store: nut butters, honey, bulk facial products and bulk dental products. We will also happily help you fill anything else you need :). 

How do I pay?

We accept and encourage debit and credit. We will accept cash if required and follow proper sanitation methods following cash handling.

Online Ordering FAQ

How long will my order take?

Orders are fulfilled in order of receipt and are generally filled within 1-2 business days. Business days are Tuesday - Saturday and we are closed Sunday & Monday.

Pickup

When ordering online we offer pickup at our front counter during opening hours or curbside pick up. You are welcome to bring your own bag or tote to pack your items. If you are choosing curbside pick up just call us at 519-491-6446.

Delivery

Delivery is available on online orders over $50 and subject to a $5.00 delivery fee. Please leave a cooler with ice packs out if you are purchasing frozen and/or refrigerated items and a box or tote out for dry goods. We will call to schedule your delivery between 10:00 am - 4:30 pm (Tues-Sat). We will knock when we are done placing the order in your tote and wave kindly from a safe distance!

 

How are products priced and what is a unit?

Most of our products come in bulk and are sold by weight. Please note each individual product as they are priced either per 10g or 100g. 1 unit is either 10g or 100g depending on the listed product price.

Here are a few examples below:

Whole wheat flour - $0.22 per 100g

If you need 1 kg of flour, you would set the Quantity to 10 units and add to cart

Green sencha tea - $0.90 per 10g

If you need 50 grams of loose tea, you would set the Quantity to 5 units and add to cart

Shampoo, Cedar & Sage - $2.30 per 100g

If you need 400ml of shampoo, you would set the Quantity to 4 units and add to cart

Tip: If you have other similar packaged goods in your home look at the package size and determine if you would need more or less of that item. The great thing is, you can customize amounts so you are not stuck with large quantities of a product you use infrequently.  

I don’t know weight in grams vs. pounds...

Google is a great resource to quickly and easily do conversions. 

How are items packaged with an online order?

Dry goods will be packaged in brown paper bags and liquids will be packed in mason jars on a deposit. 

How does the mason jar deposit system work?

It’s simple…you will be charged a $2 deposit on each mason jar in your order. When jars are returned you will either be refunded your deposit or a store credit will be applied to your account. Jars must have lids and ring tops and be clean in order to receive a deposit refund. 

Can I request a donation a jar for an online order?

If you'd like to request we use free donation jars for your order please leave us a note in the notes section. If we have enough jars we will do so and send you a refund for the deposit jars.

Why was I sent an invoice for more jars?

Sometimes we need to use more jars to fill your liquid goods if the quantity is more than 800-900g as that is what fits in a 1 L mason jar.

I ordered 900 g of oil but only received 800 g?

Once in a while we may adjust quantities on your order. For example, if you ordered 900 g of oil and only 800 g fits into a 1 L jar, we will adjust your order to 800 g so you will only need one jar deposit. We do this so we are not sending out partially filled jars to make up the extra 100 g and charging an additional jar fee. The amount will be adjusted and you will be refunded for the 100 g that did not fit into the 1 L jar.

I want to add something to my order that I've already placed...

If you have already placed an order and forgot something please place a new order and write the prior order in the notes/comment section. We cannot guarantee that it can be added to your order in time but we will try our best!

Something is missing from my order…

If this has occurred, it is very likely that we had run out of stock on that item and could not fulfill the order and you will be refunded.