Policies

Privacy Policy

This privacy notice discloses the privacy practices for www.greatlakesrefillcompany.ca. This privacy notice applies solely to information collected by this website. It will notify you of the following:
  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website:
  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to Square in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postal code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Return Policy

We want you to be completely satisfied with your purchase. We will gladly accept returns within 15 days of purchase on regular priced merchandise. Returns need to be accompanied by original receipt Items returned within 15 days of purchase must be in the original condition and packaging to be eligible for a full refund or exchange. For hygiene reasons, we regret that we cannot offer refunds or exchanges on bulk refill products (i.e. food, soaps, detergents, cleaners, lotions, toothpaste, deodorant, etc.) and menstrual products.

Returns can be made to our location during operating hours posted on our website at 454 Christina St N, Sarnia ON N7T 5W4.

For refunds or price adjustments, we only credit the original account and method used to make the original purchase. Please allow up to two billing cycles for your credit to appear on your statement as credit card refunds must be submitted to the credit card company for processing and may take 1-7 business days.

Products, Order & Shipping Policy

Product pricing is subject to change without notification. While we do our best to maintain our in-store and online inventory sometimes there can be a delay from our service provider in updating stock count. If a product that you ordered is out of stock we will notify you as soon as possible and provide you with a full refund in the event that we cannot fulfill your order.

We are not responsible for any internet outages or store closings that are beyond our control but will do our best in notifying affected parties as soon as possible.

Orders will be fulfilled within two business days with pickups available any time during operating hours after being notified by email that your order is ready for pickup. Please do not attempt pickup prior to receiving an Order Ready For Pickup email.

We currently offer NO SHIPPING OPTIONS at this time. Check back for updates to this policy.

Minimum bulk purchase quantity is 0.005 kg.